TERMS & CONDITIONS

WEBSITE ACCESS

Please read the terms and conditions of use carefully before you start to use the website. By using this website, you accept the terms and conditions and you agree to be legally bound by these terms as they apply to your use of or access to our website. If you do not agree to these, then please do not use this website. Subject to the terms of this agreement, you are authorised to view and download from this website for your personal use only.

Whilst every effort is made to ensure that all information contained in the ‘sophierosa.com’ website is accurate and up to date, no warranty is given as to its accuracy. Any and all use of information contained on the website is at your own risk. ‘sophierosa.com’ shall not be liable for any direct or consequential loss arising from your access to and/or use of or inability to access and/or use the website.

‘sophierosa.com’ reserves all its rights as copyright proprietor of the ‘sophierosa.com’ website and prohibits without limitation downloading, distribution, exhibition, copying, adaptation, modification of and dealing in any copyright material contained therein without the express written authorisation of ‘sophierosa.com’. ‘sophierosa.com’ reserves the right to modify these terms and conditions from time to time by updating this notice.

GENERAL INFORMATION

If you have any questions, complaints or comments about your experience ordering or buying products from sophierosa.com, or about this website then you may contact sophierosa.com in the following ways: email [email protected]

ORDERING PRODUCTS

To order a product, you will need to follow the ordering procedures set out on the relevant order page. After placing an order, you will receive an e-mail from sophierosa.com acknowledging that sophierosa.com have received your order. The acknowledgement of your order is not acceptance of your order. sophierosa.com is entitled to refuse any order placed by you. sophierosa.com will notify you if your order is not accepted, for example, because your selected products are unavailable, payment is not authorised, or you are placing a bulk order.

Once your order is despatched, sophierosa.com will send you a confirmation email which is acceptance of your order. The confirmation email will include an estimated delivery date for your order, and sophierosa.com will endeavour to fulfil your order by the date set out in the acknowledgement email.

It is your responsibility to ensure you can receive emails from sophierosa.com.

Our products are sold to you subject to any terms and conditions in respect of the individual product described on the website. sophierosa.com endeavours to ensure that all details, descriptions and prices on the website are correct at the time when the relevant information was entered onto the system. The images of the products on our website are for illustrative purposes only. Your product and its packaging may vary slightly from these images. sophierosa.com will inform you as soon as possible upon receiving your order confirmation if an error is discovered about the price of the goods that you have ordered.

sophierosa.com. All rights of the owners are reserved. You may use the services and content for personal, non-commercial purposes. Unauthorised copying, hiring, lending, sampling, public performance and broadcasting of sophierosa.com materials are prohibited, including the use of this photography commercially. The work can not be reproduced without permission or paying for proper licensed usage. The work and any reproductions or adaptations of the work is protected by The Copyright, Design & Patents Act 1988.

PRICE AND PAYMENTS

The price of any products will be as quoted on our site as British pound sterling (GBP), except in cases of obvious error.
These prices include VAT but exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options.

sophierosa.com reserve the right to change the price of the products shown on our website and withdraw or change product offers. Any changes will not affect orders in respect of when sophierosa.com have already dispatched your order. If there is any error in the price of the product you have ordered, sophierosa.com will contact you and give you the option to cancel or reconfirm your order. The order cannot be completed your order until you have paid for it in full.

By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, sophierosa.com will not accept your order and will not be liable for any delay or non-delivery and sophierosa.com are not obliged to inform you of the reason for the refusal.

DELIVERY

The cost of packaging and postage is clearly displayed at the checkout procedure for your approval prior to submitting your order. The stated 'delivery information' which you will receive when placing your order is approximate. Goods will be sent to the address given by you in your order and stated in the order confirmation.

sophierosa.com use various delivery companies to ensure your orders are delivered to you as quickly as possible. Please report to sophierosa.com directly in an unlikely event that you do not receive your order that has already been dispatched. sophierosa.com shall have no liability to you for any delay in the delivery of products ordered, or any other matters that cause the delay, due to any event outside our reasonable control.

RISK AND OWNERSHIP

Once delivered, the products ordered will become your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, sophierosa.com will not accept any liability for their loss, damage or destruction after they have been delivered. Ownership of the products delivered will only pass to you on receiving full payment of all sums due in respect of the order.

CANCELLATIONS

If any product you purchase is damaged, faulty or incorrect, when delivered to you sophierosa.com may offer an exchange or refund as appropriate, in accordance with your legal rights.

Please send sophierosa.com a notice of cancellation by email ensuring that you quote your name, address and order reference number. You must inform sophierosa.com of your decision to cancel your order no later than 14 days after the day on which you receive your order. You should return the products to sophierosa.com unused and in the same condition in which you received them together with the original product packaging.

When returning the products, you must ensure it is packaged adequately to protect against damage. If you fail to take reasonable care in doing so before they are returned to sophierosa.com, and this results in damage or deterioration, sophierosa.com will charge you for the reduction in value.

You are responsible for the cost of return postage. When returning products back to sophierosa.com we cannot be responsible for any items lost or damaged in transit.

sophierosa.com will reimburse the purchase price of the returned product(s) no later than 14 days after the day we receive them back from you. sophierosa.com may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you.

SECURITY

You are solely responsible in all respects for all use of and for protecting the confidentiality of any username and password that may be given to you or selected by you for use on this website. You may not share these with or transfer them to any third parties. You must notify sophierosa.com immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention.

By submitting information, text, photos, graphics or other content to the sophierosa.com website, you grant us a right to use such content at our own discretion including, without limitation, to edit, copy, reproduce, disclose, post and remove such content from the website.

You confirm that you have the right to submit any content submitted to or posted on the website and have obtained all necessary licences, consents and/or approvals for sophierosa.com to use the content as contemplated in this section.

LIABILITY

sophierosa.com do not accept liability for damage to your computer system or loss of data that results from your use of the website. We do not guarantee or warrant that any content available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output. You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website.

Nothing in these Terms exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence or the negligence by our employees or agents, or for any other liability that cannot be limited or excluded by law.

You agree to compensate sophierosa.com from any claim for damages (including any legal fees in relation to such claim for damages) made by a third party in respect of any matter in relation to or arising from your use of our website including any breach or suspected breach of these Terms or your violation of any law or the rights of a third party.

GOVERNING LAW

You and sophierosa.com agree that English law applies to these Terms & Conditions and that any dispute between sophierosa.com arising out of, or in connection with, these Terms & Conditions will only be dealt with by the English courts.

AWARENESS AND SAFETY

Please read all instructions, manuals and any user documentation that came with your products carefully. Manufacturer's guidelines are recommended to be followed to ensure your awareness and safety. sophierosa.com are not liable for any injuries, losses or any other liability for negligence if guidelines are not followed appropriately.